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Frequently Asked Questions

Below are answers to some of the questions we are frequently asked by our patients. If you don’t see the information you are looking for, please feel free to call us at (804) 746-9055 or use our e-mail contact form Contact form.

  1. Do I need to pay my co-payment each time I come in?
  2. Co-payments are expected at the time of service as required by your insurance company.

  3. What if I donít have any insurance?
  4. Self pay patients are always welcome; however, new patients are required to pay for their visit in full at the time of service.

  5. If I donít have my insurance card, can I still be seen?
  6. Yes, but without a current insurance card, the patient may be responsible for the full amount of the visit. A current insurance card is required with each visit. Also, a photo ID may be required.

  7. Nothing has changed, do I still need to fill in another information sheet?
  8. New information sheets must be filled in each year and updated with each visit to ensure proper billing information. Please be patient and cooperative with this policy as it is designed for your benefit. Please allow time accordingly or click here Forms page to download the necessary forms.

  9. What times are appointments offered?
  10. Appointment times are available from 8AM to 11:30AM and 2PM to 4:30PM Monday through Friday. Appointments with the provider of your choice can be made by calling Ext. 7 at our office. Making an appointment will help us speed your registration process and enable us to serve you more quickly. Patients with appointments for physical exams should arrive 30 minutes before their appointment time. All other appointments should arrive 15 minutes early. There will be a $75 charge incurred for missed “physical exam” appointments.

  11. Is it necessary to make an appointment?
  12. Although we encourage patients to make appointments when at all possible, we do understand that certain circumstances may arise that prevent this such as sudden illness or emergencies. For this reason, we offer walk-in hours from 8AM to 11AM and 2PM to 4PM M-F. If you would like to see the doctor of your choice, you must sign in at least 30 minutes prior to the end of the walk-in session or you will be seen by the first available provider. We also have walk-in visit hours for sick and urgent care issues from 6:00 to 8PM M-F, 8AM to 12 Noon on Sat, and 10AM to 12 Noon on Sunday. Holiday hours will be determined by the physician on call. Night, weekend, and holiday visits may be subject to an additional charge. Our doctors are on call 24 hours a day 365 days a year for urgent medical issues. In order to speak to our physician on call when the office is closed, call our main number and you will be transferred to the doctors’ exchange.

  13. What do I need to do to obtain a referral?
  14. Referrals vary with each individual insurance company. It is the patients’ responsibility to understand the rules and regulations of their individual policy. Each referral request must be approved by your primary care physician (PCP) prior to your visit to a specialist. In order to obtain a referral a patient must be seen by their PCP for an evaluation or we must have documented information from your specialist as to your specific medical problem. We require at least 48 hours (2 business days) prior notification to process a referral. WE DO NOT ISSUE RETROACTIVE REFERRALS, except in the case of a medical emergency. The referral process is a requirement of your insurance company and ensures patients a continuity of care.

  15. When I have forms for work that need to be filled out, is there a charge?
  16. We have found it necessary to institute a charge for the completion of most ancillary forms, such as insurance forms, back to work forms, disability forms, employment forms, etc. which are out of the course of the ordinary medical care of our patients. The charge for this process will be $5 per page. This charge does not apply to forms that would normally be completed at the time of service (Ex: School Physicals and Sports Physicals).

  17. When my child is sick, can they be seen if I (the parent/legal guardian) am not able to be present?
  18. Minors (any person under the age of 18 years of age) can not be treated in our office without being accompanied by a parent or legal guardian. In rare circumstances, if we have a formal written request signed by the parent or legal guardian whose signature can be verified by the signature on file in the minor’s chart, we may provide specific medical services. This should be given for each separate visit. Parental consent is not required if:

      1. The minor is emancipated.
      2. The minor is requesting treatment for venereal disease, birth control, pregnancy, substance abuse, or mental illness.

 

Mechanicsville Medical Center Family Practice

7571 Cold Harbor Road

Mechanicsville, Virginia 23111

Phone: (804) 746-9055

Fax: (804) 730-2037

E-mail: mechanicsvillemedicalcenter.com Email