Frequently Asked Questions

Co-payments are expected at the time of service as required by your insurance company.

Self-pay patients are always welcome.

Yes, but without a current insurance card, the patient may be responsible for the full amount of the visit. A current insurance card is required with each visit. Also, a photo ID may be required.

New information sheets must be filled in each year and updated with each visit to ensure proper billing information.

Please be patient and cooperative with this policy, as it is designed for your benefit.

Please allow time accordingly, or click here to download the necessary forms.

Appointment times are available from 8 AM to 11:30 AM and 2 PM to 4:30 PM Monday through Friday.

Appointments with the provider of your choice can be made by calling Ext. 120 at our office.

Making an appointment will help us speed up your registration process and enable us to serve you more quickly.

All appointments should arrive 30 minutes early.

There will be a $100 charge for physical appointments missed or not cancelled at least 48 hours in advance, and a $50 charge for regular appointments not cancelled at least 24 hours in advance.

Although we encourage patients to make appointments whenever possible, we do understand that certain circumstances may arise that prevent this, such as sudden illness or emergencies.

For this reason, we offer work-ins.

If you would like to see a provider and do not have an appointment, call our office and a nurse will assist to work you into the provider’s schedule.

Our doctors are on call 24 hours a day, 365 days a year for urgent medical issues.

In order to speak to our physician on call when the office is closed, call our main number, and you will be transferred to the doctors’ exchange.

Referrals vary with each individual insurance company.

It is the patients’ responsibility to understand the rules and regulations of their individual policy.

Each referral request must be approved by your primary care physician (PCP) prior to your visit to a specialist.

We require at least 48 hours (2 business days) of prior notification to process a referral.

WE DO NOT ISSUE RETROACTIVE REFERRALS, except in the case of a medical emergency.

We have found it necessary to institute a charge for the completion of most ancillary forms, such as insurance forms, back-to-work forms, disability forms, employment forms, etc.

The charge for this process will be $5 per page.

This charge does not apply to forms that would normally be completed at the time of service.

Minors cannot be treated in our office without being accompanied by a parent or legal guardian.

In rare circumstances, if we have a formal written request signed by the parent or legal guardian whose signature can be verified, we may provide specific medical services.

• The minor is emancipated.
• The minor is requesting treatment for venereal disease, birth control, pregnancy, substance abuse, or mental illness.

The separate office visit charge is applied to your physical exam because your doctor addressed a specific medical issue in addition to the standard preventive care.

The annual physical is for preventative screening, while the office visit charge covers time spent evaluating and managing a specific problem.

Common examples include knee pain, diabetes, high blood pressure, high cholesterol, and illness.