Frequently Asked Questions

Below are answers to some of the questions we are frequently asked by our patients. If you don’t see the information you are looking for, please feel free to call us at (804) 746-9055 or use our e-mail contact form.

1. Do I need to pay my co-payment each time I come in?
   Co-payments are expected at the time of service as required by your insurance company.
2. What if I don't have any insurance?
   Self pay patients are always welcome.
3. If I don't have my insurance card, can I still be seen?
   Yes, but without a current insurance card, the patient may be responsible for the full amount of the visit. A current insurance card is required with each visit. Also, a photo ID may be required.
4. Nothing has changed, do I still need to fill in another information sheet?
   New information sheets must be filled in each year and updated with each visit to ensure proper billing information. Please be patient and cooperative with this policy as it is designed for your benefit. Please allow time accordingly or click here to download the necessary forms.
5. What times are appointments offered?
   Appointment times are available from 8AM to 11:30AM and 2PM to 4:30PM Monday through Friday. Appointments with the provider of your choice can be made by calling Ext. 120 at our office. Making an appointment will help us speed your registration process and enable us to serve you more quickly. All appointments should arrive 30 minutes early. There will be a $100 charge for physical appointments missed or not cancelled at least 48 hours in advance and a $50 charge for regular appointments not cancelled at least 24 hours in advance.
6. Is it necessary to make an appointment?
   Although we encourage patients to make appointments when at all possible, we do understand that certain circumstances may arise that prevent this such as sudden illness or emergencies. For this reason, we offer work-ins. If you would like to see the a provider and do not have an appointment, call our office and a nurse will assist to work you into the provider's schedule. Holiday hours will be determined by the physician on call. Night, weekend, and holiday visits may be subject to an additional charge. Our doctors are on call 24 hours a day 365 days a year for urgent medical issues. In order to speak to our physician on call when the office is closed, call our main number and you will be transferred to the doctors' exchange.
7. What do I need to do to obtain a referral?
   Referrals vary with each individual insurance company. It is the patients’ responsibility to understand the rules and regulations of their individual policy. Each referral request must be approved by your primary care physician (PCP) prior to your visit to a specialist. In order to obtain a referral a patient must be seen by their PCP for an evaluation or we must have documented information from your specialist as to your specific medical problem. We require at least 48 hours (2 business days) prior notification to process a referral. WE DO NOT ISSUE RETROACTIVE REFERRALS, except in the case of a medical emergency. The referral process is a requirement of your insurance company and ensures patients a continuity of care.
8. When I have forms for work that need to be filled out, is there a charge?
   We have found it necessary to institute a charge for the completion of most ancillary forms, such as insurance forms, back to work forms, disability forms, employment forms, etc. which are out of the course of the ordinary medical care of our patients. The charge for this process will be $5 per page. This charge does not apply to forms that would normally be completed at the time of service (Ex: School Physicals and Sports Physicals).
9. When my child is sick, can they be seen if I (the parent/legal guardian) am not able to be present?
   Minors (any person under the age of 18 years of age) can not be treated in our office without being accompanied by a parent or legal guardian. In rare circumstances, if we have a formal written request signed by the parent or legal guardian whose signature can be verified by the signature on file in the minor’s chart, we may provide specific medical services. This should be given for each separate visit. Parental consent is not required if:
   • 1. The minor is emancipated.
     2. The minor is requesting treatment for venereal disease, birth control, pregnancy, substance abuse, or mental illness.